Job Description
About The Company Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m.
We're proud to say that we manufacture all our kitchens out of our state-of-the-art,252,000 sq. ft factory in Wilkes-Barre, Pennsylvania.
Wren is famous for having the biggest range of kitchens provided at flat-pack prices. With the largest range of colours and styles, Wren allow for the creative freedom to inspire customers and build their dream kitchens.
In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut. We were also proudly named #1 top-rated retail workplace in the UK and The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.
We could not be more excited to be opening brand new kitchen showrooms in the USA throughout 2021. We are looking for exceptional people to join our teams and begin an exciting and fast-paced career. This is the perfect time to join Wren as we begin our rapid growth across the East Coast.
What's great about working for us?- A fantastic team environment with great facilities
- Uncapped earning potential
- Excellent in-role training and development
- Fantastic career advancement opportunities
- High-quality IT equipment and software
- Paid vacation allowance
- 401(k) plan
- Health, vision and dental coverage
- Generous employee discount
About The Role The role of a Wren Academy Trainer is exciting, fast paced and pivotal to the success of onboarding retail employees. With varied delivery methods on hand, and a team of experts to support creativity, this is a fantastic and rewarding opportunity! Wren Kitchens not only look after their customers, they look after their employees too! The Academy Trainer role comes with an excellent benefits package, a supportive environment and a career where you can grow and develop!
Critical Purpose Of The Role - To deliver a world class induction and a fantastic onboarding experience for all retail employees which drives engagement in the business and reduces LTO within the first 6 months of employment
- To be an expert in Wrens customer journey, products and state of the art technology
- Support the retail teams to ensure expert product knowledge is gained and great customer service is delivered consistently
- Support, develop and coach new retail employees by delivering engaging content using blended learning methods
- Be an ambassador for Wren’s culture, and lead by example with the Company’s core values and mindset
- Evaluate and develop training programmes to improve results and performance
- Stakeholder engagement is essential putting training at the forefront of business objectives and strategy
- Training design and delivery methods must embrace new methods and technology
- Responsible for identification, design, delivery and full administration of training
Main Responsibilities - Take control of our retail onboarding employees’ first 12 weeks
- Deliver Wren’s 5-day world class Induction programme to all new starters across retail
- Evaluate training results to ensure training delegates have achieved required benchmarks
- Provide further enhanced training throughout the 12-week programme, using webinar, coaching calls and mentorship
- Conduct training needs analysis for new employees after training to identify key areas of development
- Support the creation of e-learning content, that is relevant and up to date
- Ensure all Induction material and training records is accurate, up to date and relevant
- Design & deliver content that can be distributed and delivered to all retail employees
- Provide timely verbal & written feedback to delegates’ line managers
- Ensure the Academy is maintained and an environment conducive to learning
- Attend and deliver at divisional meetings product updates as and when required/requested
- Any additional tasks requested by your manager
About You - Experience training for retail/customer service roles or extensive sales experience
- Excellent communication skills
- Comfortable working in a fast-paced environment
- Be able to demonstrate examples of training delivery and results
- Have a natural and engaging flair for delivery
- Excellent IT Skills
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