Job Description
Role: Application Development Expert
Location: Towson, MD - 21204
Duration: 12+ Months Contract
Job Description:
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution .
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
- Develops and implements, and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- Assist with the project planning, scheduling and deployment of the new CRM features.
Minimum Qualifications/Skill Sets:
- Education: Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
- 7 years of experience in IT industry.
- 3 years of experience as a technical expert in an IT organization.
- 3 years of experience developing in Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365 CRM Development and customization.
- Experience with JavaScript, C#, .NET, and Web Services.
- Knowledge of Dynamics 365 APIs and SDKs.
- Understanding of Customer Relationship Management solutions.
- Experience with SQL, database management and data migration techniques.
- Strong communication skills and ability to work in a team environment.
- Problem solving skills.
Preferred Qualifications/Skill Sets:
- Master s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) .
- Strong understanding of CRM data modeling, workflows and user interface customization .
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) .
- Familiarity with Microsoft SharePoint.
Job Tags
Contract work, Work experience placement,