Job Description

Job Details

Episcope is a rapidly growing national hospitality company seeking a multi-unit manager to oversee our New York City cafés. Founded and led by entrepreneur David Morton of the Morton’s Steakhouse family, Episcope has a legendary culture marked by creativity, passion, quality, and love. We offer a unique laboratory environment that encourages learning, ongoing development, and close collaboration with some of the top minds in business, food, beverage, and design.

We’re looking for an experienced manager who thrives in the world of coffee and hospitality. The ideal candidate has a love for coffee culture, from bean to cup, and understands how to create an atmosphere that delivers both speed and soul in a grab-and-go setting.

If you have at least three years of experience overseeing coffee shops, share our passion for food, coffee, music, and design, and can deliver contagious hospitality to guests and staff alike, we’d love to hear from you.

• Lead and motivate team members on shifts, including task delegation (cleaning, line duties, opening/closing duties), on-the-spot feedback, and training

• Create an energetic, coffee-forward environment that excites both the team and guests

• Support and model personnel policies, labor laws, and safety procedures

• Ensure all security and operational procedures are executed (safe handling, opening/closing protocols, etc.)

• Execute seamless transitions between opening, mid, and closing shifts

• Deliver warm, genuine guest experiences and resolve guest concerns with care

• Manage the line efficiently and lead by example, especially in coffee preparation and café operations

• Uphold standards for product quality, with a special focus on coffee excellence

• Jump in and work the line as needed, particularly in coffee and beverage service

• Maintain all food safety, cleanliness, and organizational practices

• Control food and beverage costs, labor, waste, and cash handling during shifts

• Count cash drawers and complete accurate daily cash handling procedures

• Help train new team members and reinforce best practices.

• Monitor product quality, inventory levels, and presentation standards.

• Assist with retail setup, restocking, inventory, and merchandising to keep displays inviting and well-stocked

• General barista knowledge including but not limited to semi-automatic espresso machine operation, dialing in espresso, general knowledge of coffee drinks & builds

• Great communication skills with the ability to connect effectively with guests and peers

• Able to stay calm and problem-solve in a busy environment.

• Reliable, organized, and attentive to detail.

• Flexible availability, including weekends.

• A natural leader who is a strong team player and can coach, inspire, and train others

• Excellent multi-tasking and attention to detail

• Be able to work in a standing position for long periods of time (up to 8 hours)

• Able to lift 50 lbs

• Minimum of 2 years barista experience

• Minimum of 2 years professional leadership experience in a cafe, retail, food market/grocery, or restaurant setting.

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