Customer Service Representative Job at Find Great People | FGP, Greenville, SC

WHFrYTNaenc3MUxwWXo5TFZHRU53NHlLeFE9PQ==
  • Find Great People | FGP
  • Greenville, SC

Job Description

Our client in Greenville is hiring a Collections Customer Service Rep to engage with clients through inbound and outbound phone calls focusing on assisting clients in resolving their accounts, including negotiating balances or settlements, establishing payment plans, and resolving disputes.

The start date would be Monday, 6/2 and work M-Th, 8am to 5pm, F 8am to 4pm on-site.

Key Responsibilities:

  • Interact with consumers professionally, ensure all communications align with state and federal guidelines.
  • Assist consumers in resolving account-related issues, such as balance settlements, payment arrangements, and dispute resolution, while ensuring positive outcomes for both the consumer and company.
  • Prioritize high-quality calls with a target monthly result of exceeding 90% in call quality and minimal compliance infractions.
  • Meet established KPIs, including calls per hour, conversion rates, and dollars collected, remaining within 10% of the team leader’s metrics.
  • Work with consumers on a personal level to find tailored solutions that benefit both the consumer and company.
  • Accurately update consumer accounts with clear and concise notations, ensuring proper documentation of call outcomes to support internal reporting and assist team members.

Skills and Attributes:

  • Strong written and verbal communication skills, with proficiency in Microsoft Office.
  • Flexibility and a collaborative attitude when working with colleagues at all levels.
  • Ability to thrive in a team-based environment and contribute to group success.
  • Quick learner who can efficiently apply new information to calls.
  • Strong decision-making abilities, with a focus on gathering information and resolving issues swiftly.
  • Demonstrates company core values in both work and communication.
  • Punctual and reliable, with a strong commitment to meeting deadlines.

Qualifications:

  • High school diploma required; some college education is preferred but not required.
  • Prior call center experience is beneficial but not required.

Compensation & Benefits:

  • Beginning at $17/hour to increase to $18hr after conversion
  • Temp-to-Hire
  • Collection-based incentives
  • Health benefits once permanent
  • 1 share of profit share

Schedule: M-Th, 8am to 5pm, F 8am to 4pm on-site.

Job Tags

Hourly pay, Permanent employment,

Similar Jobs

Polk and Associates, P.L.C.

Bookkeeper Job at Polk and Associates, P.L.C.

 ...array of consulting services are provided to our clients. The Bookkeeper position is an essential part of our accounting and client...  ...Technical Skills: Proficient in accounting software (e.g., QuickBooks Online, QuickBooks Desktop, Xero, or Accounting CS) and Microsoft... 

Allied Universal

Security Hospital Custom Protection Officer Job at Allied Universal

 ..., you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.**Security FLEX Custom Protections Officers Needed in Greater Pittsburgh Area****Full-Time - $19.00 / Hour****Flex Officers are scheduled up to 4... 

Cooper Thomas

Inpatient PTF Coders Job at Cooper Thomas

 ...contracts awarded, Cooper Thomas, LLC, a leading provider of medical coding, auditing, and training services to the Department of Veterans...  ...VA experienced Inpatient PTF Coders with at least 2 years of experience for full-time (W-2) for 40 hours a week or part-time (1099)... 

Stone Center

Yard Worker / Forklift Driver Job at Stone Center

 ...stone orders, load and unload trucks, maintain and organize yard and warehouse areas, and assist customers/sales staff. Forklift and Bobcat experience required. Yard Worker requirements:* Maintains positive and respectful attitude while working independently... 

TrachMar

Licensed Pharmacy Technician- Data Entry Job at TrachMar

 ...and interpersonal skills. Ability to work effectively in a fast-paced and dynamic...  ...environment and culture. Work from home and periodically visit office location....  ...operation are 9:00 a.m. 6:00 p.m. CST. Monday through Friday and one weekend day. Computer...