Job Description

Description

• Investigate & Solve: Identify the root cause of issues and implement effective solutions — escalate when necessary.
• Keep It Running: Configure and operate cloud infrastructure using various tools and interfaces.
• Collaborate & Innovate: Work closely with different teams (Internal & External) to identify process improvements and streamline operations.
• Data-Driven Decisions: Analyze technical data, uncover trends, and translate insights into clear visuals to drive business decisions.
• Build & Improve: Develop support documentation and recommend long-term solutions to prevent future issues.
• Demonstrates openness and flexibility to adapting their work to new processes to streamline and be more efficient.
• Empower the Team: Share insights, ask challenging questions, and contribute to creating a more efficient, connected work environment while having the ability to understand and apply knowledge of how a business works to make sound decisions and drive positive outcomes.

Requirements

• Problem Solver: Able to research, test, and escalate issues effectively.
• Clear Communicator: Capable of creating clear and organized documentation, presentations, and reports.
• Team Player: Proactively engages with peers, and internal employees and collaborates to drive solutions.

Technical Skills:

• Familiar with infrastructure services and lower-level complex systems.
• Knowledge of software testing principles and operational tools.

Comfortable with one or more programming/scripting/writing languages:

• SQL
• Kibana/Data Dog
• Confluence
• Splunk
• Salesforce
• Jira
• API (GraphQL/JSON)
• Tableau

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