Job Description

We're Hiring: Document Clerk!

We are seeking a detail-oriented and organized Document Clerk to  join the operations team supporting a statewide child support disbursement program based in  Owings Mills, MD . This position plays a vital role in processing and managing sensitive financial and legal documentation. The ideal candidate will have strong attention to detail, experience handling high-volume documentation, and the ability to manage both administrative tasks and customer communication effectively .

Location: Owings Mills, MD
Role: Document Clerk

Pay: $16.63/hr.
Schedule :

• Monday: 5:30 AM – 2:00 PM
• Tuesday – Friday: 7:00 AM – 3:30 PM (May end earlier if daily tasks are completed)

Key Responsibilities:

• Receive, sort, and scan incoming child support payments and mail.
• Manually review and enter payment and document information.
• Conduct quality control reviews to verify accuracy of scanned and entered data.
• Generate, retain, and organize reports and documentation.
• Maintain compliance with state and federal retention guidelines.
• Handle both  inbound and outbound phone calls to child support customers and stakeholders, ensuring professional and timely communication.
• Safeguard confidential information, including Federal Tax Information (FTI), in accordance with all policies and procedures.
• Adhere to all Standard Operating Procedures and contractual requirements.
• Support additional operational tasks and special projects as needed.

Qualifications:

Required:

• High School Diploma or equivalent.
• At least one year of experience in document scanning, payment processing, customer service, or a related administrative role.
• Ability to pass a background check and drug screening.

Preferred Skills and Competencies:

• Strong data entry skills, including 10-key proficiency.
• Ability to manage multiple systems and tasks simultaneously.
• Excellent verbal and written communication skills.
• High attention to detail with a strong sense of accuracy.
• Professionalism, discretion, and the ability to maintain confidentiality.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within a team.
• Flexibility to work overtime if needed.
• Familiarity with regulations and procedures related to child support services is a plus.

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