Job Description

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Title: HR Support & Order Fulfillment

Job Overview: VIVOTEK North America is seeking a highly motivated and experienced HR Support & Order Fulfillment to join our dynamic team. The HR Support & Order Fulfillment Specialist plays a dual-role position supporting both human resources operations and the end-to-end order processing workflow. This role ensures smooth internal HR administration while also managing accurate and timely fulfillment of customer orders. It requires strong organizational skills, attention to detail, and the ability to work cross-functionally with HR, warehouse, logistics, and customer service teams.

Key Responsibilities:

HR Support

• Assist with employee onboarding, orientation, and paperwork processing.
• Maintain employee records, files, and HR databases with accuracy and confidentiality.
• Support recruitment efforts by scheduling interviews, screening applicants, and posting job openings.
• Help process payroll changes, attendance records, and benefit documentation.
• Provide general HR administrative support, responding to employee questions and directing inquiries appropriately.

Order Fulfillment

• Receive, review, and process customer orders through the company’s order management system.
• Verify product availability, pricing accuracy, and shipment details.
• Coordinate with warehouse and logistics teams to ensure timely picking, packing, and shipping.
• Generate shipping documents, packing slips, and order confirmation emails.
• Track orders, resolve discrepancies, and communicate updates to customers or sales teams.

Skills & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 2-4 years of experience in HR and Order Processing or a related field
• Strong knowledge of HR policies, procedures, and best practices.
• Excellent communication, customer service skills, interpersonal, and conflict-resolution skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with HR software (e.g., HRIS, payroll systems).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Knowledge of labor laws and regulations (FMLA, ADA, EEOC, etc.).
• Strong organizational and multitasking abilities
• Attention to detail and high accuracy in data entry
• Experience with order processing, ERP systems, or inventory software
• Proficient in Microsoft Office and general office software

Work Environment

This role typically collaborates with HR, warehouse operations, logistics partners, and internal management. Required to be onsite.

If you are passionate about being a part of the team and enjoy building relationships with employees and customers, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your resume outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

VIVOTEK is dedicated to being an equal employer, fostering a diverse and inclusive workplace where everyone has equal opportunities for growth and recognition, free from discrimination or bias. We promote diversity in recruitment, creating an environment where all individuals feel safe, supported, and empowered to thrive.

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