Job Description

**No Corp to Corps or candidates requiring sponsorship now or in the future will be considered. All candidates must be able to work as a W2 employee for any employer in the US to be considered.**

Title : Instructional Designe

rType : Full-time, in-offic

eLocation : Charlotte, NC (South End

)Comp : $60-$90k

Overvie

w:We are seeking a self-motivated and detail-oriented Instructional Designer to support our Software and Technical Support training initiatives. This role is key to improving performance and enhancing the skills of our support team through the design, delivery, and evaluation of impactful learning program

s.
Key Responsibiliti

• es:Design and deliver engaging instructor-led and virtual training programs for new hires and existing support team membe
• rs.Collaborate with internal teams, SMEs, and support leadership to identify learning needs and develop targeted training solutio
• ns.Create and maintain instructional materials, including facilitator and participant guides, eLearning courses, performance support tools, and assessmen
• ts.Support the end-to-end instructional design process, including needs analysis, content development, delivery, and measureme
• nt.Facilitate training sessions, ensuring content is delivered effectively and adapted to varying learner nee
• ds.Develop content with a focus on technical troubleshooting, system navigation, and customer support workflo
• ws.Use training evaluation methods to assess learning outcomes and drive continuous improveme
• nt.Contribute to the ongoing learning strategy for the department and identify innovative solutions to improve performan

ce.
Required Qualificati

• ons:2-5+ years of instructional design experi
• enceExperience designing training for software or technical support environme
• nts.Strong understanding of adult learning theory and instructional design best practi
• ces.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlo
• ok).Bachelor’s degree in Instructional Design, Education, Communications, Organizational Development, or related fi

eld.
Preferred Sk

• ills:Experience with eLearning development tools (Articulate Storyline &
• Rise)Familiarity with LMS and virtual classroom platforms (ex., Webex, Adobe Conn
• ect).Experience with audio/video edi
• ting.Comfortable developing different levels of eLearning cou

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