Job Description

Position Summary
The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company.
Position Responsibilities
Responding to queries on the phone, via email, in person, or through remote access
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Working with-in established standard operating procedures
Training computer users
Training other staff on troubleshooting and diagnosing problems
Gaining feedback from customers to improve technology solutions
Following and developing technical documentation and problem resolutions
Running reports and analyzing common complaints and problems
Position Qualifications
Associate’s degree in computer science or related field
or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years’ experience in a technical service role
Strong working knowledge of computer systems, hardware, and software
Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration
Excellent problem-solving and analytical skills
Excellent communication and interpersonal skills
Excellent customer service and team-working skills
Self-starter with good time management skills
Able to juggle multiple demands
An openness to learning and sharing new technologies
Ideal Candidates Will Also Have
Apple macOS and iOS experience a plus
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Job Tags

Work at office, Remote work,

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