IT Service Desk Technician Job at Orange EV, Kansas City, KS

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  • Orange EV
  • Kansas City, KS

Job Description

Position Summary

The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company.

Position Responsibilities

  • Responding to queries on the phone, via email, in person, or through remote access
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Working with-in established standard operating procedures
  • Training computer users
  • Training other staff on troubleshooting and diagnosing problems
  • Gaining feedback from customers to improve technology solutions
  • Following and developing technical documentation and problem resolutions
  • Running reports and analyzing common complaints and problems

Position Qualifications

  • Associate’s degree in computer science or related field
  • or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years’ experience in a technical service role
  • Strong working knowledge of computer systems, hardware, and software
  • Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration
  • Excellent problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Excellent customer service and team-working skills
  • Self-starter with good time management skills
  • Able to juggle multiple demands
  • An openness to learning and sharing new technologies

Ideal Candidates Will Also Have

  • Apple macOS and iOS experience a plus

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

Job Tags

Work at office, Remote work,

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