Job Description
Position Summary The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company.
Position Responsibilities - Responding to queries on the phone, via email, in person, or through remote access
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Working with-in established standard operating procedures
- Training computer users
- Training other staff on troubleshooting and diagnosing problems
- Gaining feedback from customers to improve technology solutions
- Following and developing technical documentation and problem resolutions
- Running reports and analyzing common complaints and problems
Position Qualifications - Associate’s degree in computer science or related field
- or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years’ experience in a technical service role
- Strong working knowledge of computer systems, hardware, and software
- Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Excellent customer service and team-working skills
- Self-starter with good time management skills
- Able to juggle multiple demands
- An openness to learning and sharing new technologies
Ideal Candidates Will Also Have
- Apple macOS and iOS experience a plus
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Job Tags
Work at office, Remote work,