Job Description
Salary: $31,200 - 35,360 per year Requirements:
- Minimum of 2 years of full-time experience in supporting and implementing networked computer systems in a professional setting.
- Strong customer service orientation with exceptional communication skills through phone, email, and face-to-face interactions.
- Capability to work independently as well as collaboratively within a team.
- Outstanding analytical and problem-solving competencies.
- Ability to manage challenging interactions with frustrated callers when necessary.
- Proven capacity to swiftly learn new software, systems, and project requirements.
- Familiarity with call flow procedures, handling priorities, and service level agreements.
- Commitment to maintain and regularly update documentation of issues, systems, and applications.
- Proficiency in Windows-based server and desktop operating systems.
- Ability to establish and sustain timely communication with customers, ISPs, and vendors in support of client needs.
- Practical experience with common personal computer software including Microsoft Office, accounting applications like QuickBooks and Peachtree, financial services software, and various communication platforms.
- Skill in discerning customer requirements and effectively implementing solutions while convey technical details to non-technical individuals with sensitivity and clarity.
- Motivation to contribute meaningfully to our clients’ success from day one.
- Physical ability to lift up to 40 lbs.
- Valid drivers license is required.
- One or more technical certifications such as A+, MCP, MCSE, MCSA, and CCNA are preferred.
- Experience with firewalls, routers, VMWare, and various MSP management tools (e.g., ConnectWise, AutoElevate, N-Able, SolarWinds, WUG) is advantageous.
Responsibilities: - Address support requests received through phone, email, and our help desk system.
- Conduct level 1 troubleshooting for customer networked environments including desktops, servers, and web-based applications, along with common peripherals like smartphones and printers.
- Carry out system administration duties, such as adding, changing, or relocating user and computer accounts and adjusting directory permissions.
- Carefully document issues and requests from customers at the point of ticket submission and throughout the support process.
- Collaborate efficiently with team members while also managing tasks autonomously.
- Promptly respond to scheduled client concerns.
- Provide remote and on-site issue and problem resolution, or issue clear guidance to end users as necessary.
- Collaborate with peers and other resources to tackle complex challenges.
- Oversee and refresh various client/server applications, escalating to vendor support when required.
- Liaise with vendors to coordinate warranty repairs for hardware.
- Install and upgrade desktop and server software and hardware as needed.
- Contribute actively to our teams growth and development.
- Participate in on-call rotation for after-hours support.
Technologies: - Flow
- Hardware
- Support
- VMware
- Web
- Windows
- Active Directory
- Android
- Firewall
- Mobile
- Network
- Office 365
- VPN
More:
We are excited to hire an IT Technician for our Service Desk team. Located in a supportive and dynamic environment, we provide a range of benefits including 401(k) with matching, health and dental insurance, paid time off, and professional development assistance. We value our team’s contribution and aim to foster a collaborative workplace where growth is encouraged. Join us in our commitment to delivering exceptional service to our clients!
last updated 52 week of 2025
Job Tags
Full time, Work at office, Remote work, Relocation,