Job Description
Salary: $56,640 - 59,999 per year Requirements:
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- High School Diploma or GED is required; a degree in Technology, Computer Science, or a related field is a significant advantage, accompanied by 2-3 years of experience in IT support, help desk, or a similar technical area.
- Clearance Requirement: Must be eligible for an active Secret clearance.
- Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is essential.
- Strong foundational understanding of Microsoft environments.
- Basic comprehension of networking concepts (TCP/IP fundamentals, DNS, DHCP) sufficient for troubleshooting basic connectivity issues.
- Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools.
- Excellent interpersonal and communication skills, focusing on customer service and clear technical documentation.
- A willingness to learn and adapt to new technologies and processes in a fast-changing environment.
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Responsibilities: - As a Junior IT Support Help Desk Specialist, I will primarily handle initial incident response, documentation, and resolution of common IT problems. I will collaborate closely with Senior and Journeyman staff to escalate more complex issues when necessary.
- Act as the initial point of contact (Tier 1 support) for users facing hardware, software, and basic network issues via phone, email, and the ticketing system.
- Conduct foundational troubleshooting for standard operating environments, including Windows 10/11, M365 suite applications (Outlook, Word, Excel, Teams), and basic network connectivity issues.
- Accurately log all incidents and service requests in the enterprise ticketing system (e.g., ServiceNow), ensuring clear communication and compliance with established ITIL incident management processes.
- Assist with user account management in Active Directory and Azure AD, including password resets, account unlocks, and basic group membership modifications.
- Install, configure, and deploy standard desktop hardware, software, and peripherals (laptops, printers, monitors, etc.).
- Work alongside senior team members and take part in training sessions to enhance technical skills and understanding of enterprise systems.
- Follow established troubleshooting guides and standard operating procedures (SOPs) to resolve common issues efficiently.
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Technologies: - Active Directory
- Azure
- Hardware
- Support
- ITIL
- Network
- Security
- ServiceNow
- TCP/IP
- Windows
- Cloud
More:
At GovCIO, I am part of a dedicated team committed to transforming government IT. Each day, we positively impact our clients by delivering innovative IT services and solutions that enhance governmental operations and serve our citizens.
But we cant achieve this together without exceptional individuals like you. We are changing the landscape of government IT and building a workforce that drives this mission forward. Are you ready to join us as a transformer?
#### Employee Perks:
At GovCIO, our team members consistently express that meaningful work and a collaborative environment are among the top reasons they enjoy working here. Additionally, we provide an array of perks and benefits to support personal and professional well-being beyond the standard health benefits, which include:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Access to a Learning & Development platform, including certification preparation content
- Training, Education, and Certification Assistance (available to full-time employees)
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
We celebrate our employees unique talents and contributions, as they are integral to our success in supporting clients and driving the company forward. Join us and be a part of a culture that prioritizes investment in its people and fosters continuous improvement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
#### Posted Pay Range:
The posted pay range reflects the expected range for this position at the time of hiring; however, the actual base pay offered may vary due to individual factors, including market location, relevant knowledge, skills, education, experience, and internal equity. The overall compensation package for this role might also include additional compensation components to be discussed during the hiring process. If selected, the employee will hold an “at-will position,” and GovCIO reserves the right to modify the base salary and other discretionary payments or compensation programs at any time based on performance, company or departmental performance, and market conditions.
last updated 48 week of 2025
Job Tags
Full time, Remote work, Flexible hours,