Job Description

This is a remote position.

At Stello Foods, we’re passionate about delivering exceptional food and beverage experiences to our customers. As a Live Chat Support Agent, you will be the frontline voice of our brand, providing real-time assistance and ensuring customer satisfaction with every interaction.

This role offers an exciting opportunity to engage with a diverse customer base, resolve inquiries efficiently, and contribute to the overall success of our customer service team.

Key Objectives

• Deliver prompt, accurate, and friendly support via live chat to enhance customer experience.
  
• Assist customers with product information, order status, and issue resolution.
  
• Maintain clear and professional communication that reflects Stello Foods’ values.
  
• Collaborate with internal teams to escalate and resolve complex issues effectively.
  

Responsibilities

• Respond to customer inquiries through live chat in a timely and courteous manner.
  
• Provide detailed product knowledge and guidance related to Stello Foods’ offerings.
  
• Track and document customer interactions accurately using CRM tools.
  
• Identify and escalate urgent or complex issues to the appropriate departments.
  
• Maintain up-to-date knowledge of company policies, promotions, and procedures.
  
• Contribute to continuous improvement by sharing customer feedback and insights.
  

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
  
• Proven experience in live chat support or customer service, preferably in the Food & Beverages industry.
  
• Excellent written communication skills with strong attention to detail.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Familiarity with CRM software and live chat platforms.
  
• Strong problem-solving skills and a customer-centric mindset.
  
• Availability to work flexible hours as needed.
  

Benefits

• Competitive salary and performance-based incentives.
  
• Comprehensive health and wellness benefits.
  
• Opportunities for professional development and career growth.
  
• Supportive and inclusive work environment.
  
• Employee discounts on Stello Foods products.
  

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
  
• Proven experience in live chat support or customer service, preferably in the Food & Beverages industry.
  
• Excellent written communication skills with strong attention to detail.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Familiarity with CRM software and live chat platforms.
  
• Strong problem-solving skills and a customer-centric mindset.
  
• Availability to work flexible hours as needed.
  

Benefits

• Competitive salary and performance-based incentives.
  
• Comprehensive health and wellness benefits.
  
• Opportunities for professional development and career growth.
  
• Supportive and inclusive work environment.
  
• Employee discounts on Stello Foods products.
  

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