Job Description

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond , is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include the iconic trains: The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.  

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. 

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

ABOUT THE ROLE: 

Step into a pivotal role as Lodge or Camp Manager at one of iconic properties across Western Australia, Northern Territory and Queensland. Your leadership will shape unforgettable guest experiences against a stunning backdrop. This is not just a management position; you will inspire and empower your team to deliver exceptional service to our guests, fostering a collaborative environment where creativity and passion for hospitality thrive.  

Responsibilities include but are not limited to: 

• Manage the daily operations of the property with a hands-on approach, ensuring seamless coordination between the front of house, housekeeping, restaurant, and maintenance teams. 
• Develop and implement innovative policies and procedures that enhance operational efficiency and elevate the overall guest experience. 
• Manage budgets while closely tracking expenses to ensure financial performance aligns with the business' goals. 
• Recruit, train and build a team that communicates and works professionally, providing regular feedback to each individual. 
• Ensure the property adheres to all local and state regulations, prioritising safety in every aspect of the operations. 
• Track guest satisfaction using the Net Promoter Score, proactively addressing any issues to ensure a flawless and enjoyable experience for every guest. 
• Foster and nurture relationships with key suppliers, owners, investors, and stakeholders. 
• Prepare and deliver monthly reports and updates to provide insights on operational performance and strategic initiatives.

_ This is a remote position, and you will be required to live and work at one of our properties for the entire season.  We provide all meals and accommodation. Please be aware of the unique challenges and limitations associated with long-term remote living.  _

ABOUT YOU: 

The perfect candidate will showcase exceptional leadership and communication skills, paired with a strong background in financial management and budgeting. You will excel in a dynamic environment, effectively leading diverse teams while staying at the forefront of industry trends and best practices. 

Requirements: 

• You have a true appreciation for nature and believe in sustainability and looking after your environment.

• Bachelor’s degree in hospitality management or related field. 

• Minimum of 5 years of experience in management. 

• Proven experience in managing project and CAPEX works is highly desirable. 

• Previous experience in delivering high-end food and beverage services. 

• Possess a Food Safety Supervisor certificate.

• Possess a Remote First Aid and CPR certificate

• Hold a valid commercial driver accreditation for WA/NT/QLD.

• Proven ability to manage budgets and financial performance. 

• Proficient in Microsoft Office and resort management software. 

_ A National Criminal History Check is a mandatory step in the recruitment process.  _

BENEFITS INCLUDE: 

• A fantastic opportunity to be part of a dynamic and expanding tourism business. 
• Generous discounts on Journey Beyond travel and experiences. 
• Competitive salary package, including accommodation and meals. 
• Study Assistance Program. 
• Parental Leave benefits. 
• Purchased Leave options. 
• Employee Referral Program. 
• Discounts on private health insurance. 
• Access to an Employee Assistance Program. 
• Exclusive discounts on Journey Beyond merchandise. 

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