Job Description

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., boasting over 150 locations across 17 states. Our mission is to educate, protect, and care for your skin, providing comprehensive skincare solutions that empower you to achieve a healthier, more confident, and beautiful self!

At QualDerm, we prioritize skin health by educating communities and healthcare professionals about skin cancer prevention, risk factors, and the importance of annual skin checks and dermatological care.

We are committed to delivering innovative and patient-centered dermatologic care while fostering a supportive and rewarding work environment for our team members. Our competitive compensation packages and unique culture make us a great place to work!

Position Overview:

The Medical Receptionist serves as the first point of contact for our patients, providing essential administrative support to ensure smooth operations within the practice. This role requires excellent customer service skills, organizational abilities, and a friendly demeanor to create a welcoming environment for patients.

Key Responsibilities:

• Greet patients and visitors warmly, whether in person or over the phone, and assist with inquiries.
• Log patient arrivals accurately in the Practice Management System (EMR).
• Confirm patient identities by verifying names and dates of birth and create accounts for new patients.
• Prepare and organize necessary paperwork for patient appointments.
• Contact patients who missed appointments to reschedule and document these interactions.
• Enhance patient satisfaction through efficient appointment scheduling and responding to questions.
• Promptly attend to patients in distress, exercising sound judgment.
• Update and verify patient information and insurance eligibility in the system.
• Maintain a tidy and organized reception area.
• Collect patient copays and outstanding balances during check-in and check-out.
• Uphold patient confidentiality and adhere to all applicable policies and procedures.
• Support team goals and objectives by contributing positively.
• Provide high-quality customer service in all patient interactions.
• Communicate effectively and professionally with patients, visitors, providers, and colleagues.
• Perform additional tasks as assigned by the Practice Manager.

Requirements

• High School Diploma is required; an Associates Degree is preferred.
• A minimum of 1 year of customer service experience in a healthcare setting is preferred.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with an ability to multitask in a busy environment.
• Proficiency in using office software and electronic medical records systems.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

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