Job Description

This is a hybrid teleworking position, with the expectation that you will be working at our office location in Millersville, MD a few days during the work week.

Who We Are

The Coordinating Center has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We are looking for people who have a passion for helping others in the community, and who align with our mission, vision, and values as a nonprofit organization. If you have administrative support and/or, receptionist/customer service experience, this might be the organization for you! Experience with Microsoft Office including Word, Excel, and Outlook is preferred along with a demonstrated ability to communicative effectively and prioritize multiple tasks. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally.

What You Will Do

Receptionist is a member of the First Impressions Team and reports directly to the Office and Facilities Manager. This position supports The Coordinating Center’s commitment to superior customer service (to coworkers, clients, and contractors) and dedication to excellence. The Receptionist is responsible for performing administrative support tasks in our office setting and remotely to support daily operations of The Center. The Receptionist’s duties include answering and transferring phone calls using switchboard technology, sorting and delivering mail to employees, greeting visitors, and completing special projects.

As a Receptionist, you will:

• Answer telephones using switchboards to route callers to the appropriate individual or taking messages to coworkers, clients, and vendors are handled in a professional and courteous manner.
• Greet incoming visitors to The Center in the lobby and notifiy coworkers awaiting visitors upon their arrival.
• Provide support for fax transmittals including e-faxing, ensuring that the received fax is forwarded to the appropriate recipient.
• Collect, organize, and distribute all incoming mail including express mail carriers and coordinate outing mail, including bulk mailing, to ensure timely pickup.
• Support to The Center’s leadership team to include developing memos, reports, and correspondence, as well as a variety of other clerical/administrative duties to include photocopying, data entry, organizing documents, mail merges, and filing.
• Monitor The Center’s unanticipated leave box and manage the supervisor notification process, including updating Outlook calendar and the attendance system Paylocity.
• Demonstrate the ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work, as necessary.

• Provide support in the delivery of the Office and Facilities orientation with new coworkers, as requested.
• Provide support to The Center’s Finance and Accounting Department with petty cash management and recording of Accounts Receivables.
• Assist the Office and Facilities Manager with set up and break down of conference rooms for events and meetings, as requested.

• Complete specialized projects, as requested (e.g., business card printing, new coworker orientation onboarding, etc).

Why Join Us

The hourly rate for this position is $18.00/hour and comes with all of our full time benefits! We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410-987-1048.

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