Job Description

About RedAwning

RedAwning is the leading hospitality platform for short-term rentals, offering the only end-to-end solution for property owners and managers to maximize bookings and revenue with less effort. With a network representing the largest collection of vacation properties globally, RedAwning provides comprehensive services including marketing, distribution, reservation support, and technology solutions to enhance the vacation rental experience for both hosts and guests. We are a small but mighty team, combining our talents from across the globe. RedAwning's headquarters are located in downtown Petaluma, where our Bay Area based team comes together one day a week to collaborate in-person. We connect our entire team, including remote team members, through Google Meet and occasional travel opportunities. No matter where we are, we're united in our mission to take the headache out of managing and booking short-term vacation rentals.

Position Summary

As a Revenue Account Manager at RedAwning, you will be the strategic partner for a portfolio of vacation rental homeowners. Your primary focus will be to drive revenue growth by implementing RedAwning's performance playbook, optimizing property listings across various channels, and collaborating with homeowners to achieve their individual goals. This role requires a blend of analytical prowess, customer relationship management, and cross-functional coordination to ensure homeowner satisfaction and portfolio expansion.

Key Responsibilities

• Revenue Optimization: Implement RedAwning’s performance strategies to maximize revenue for assigned vacation rental properties. Make data-driven decisions regarding pricing, availability, and listing enhancements across all distribution channels.

• Homeowner Collaboration: Serve as the primary point of contact for homeowners revenue goals, understanding their goals and providing regular updates on performance metrics. Offer insights and recommendations to align property performance with homeowner objectives.

• Issue Resolution: Address and delegate escalated concerns to appropriate internal teams (e.g., Guest Services, Host Support, Resolution Team, to ensure timely follow-up with homeowners to confirm resolution and satisfaction.

• Experience Enhancement: Strive to provide exceptional service to homeowners, aiming to improve Net Promoter Scores (NPS) and reduce homeowner churn by fostering trust and demonstrating value.

• Portfolio Growth Support: Assist homeowners interested in expanding their property portfolio by providing guidance on listing additional properties and leveraging RedAwning’s tools and services for seamless onboarding.

Qualifications

• Experience: Minimum of 2 years in account management, revenue management, or a related role within the vacation rental, hospitality, or property management sectors.

• Analytical Skills: Proficient in interpreting performance data and utilizing insights to drive revenue-enhancing decisions.

• Communication: Excellent verbal and written communication skills, with the ability to build strong relationships with homeowners and internal teams.

• Customer Focus: Demonstrated commitment to delivering outstanding customer service and enhancing client satisfaction.

• Technical Proficiency: Familiarity with property management systems and distribution platforms is a plus.

Preferred Qualifications

• Industry Knowledge: Understanding of the vacation rental market dynamics and distribution channels.

• Tools & Platforms: Experience with revenue management tools, on-line travel agents, and other travel industry platforms

• Education: Bachelor's degree in Hospitality Management, Business, or a related field.

Why Join RedAwning?

• Innovative Environment: Be part of a forward-thinking company revolutionizing the vacation rental industry.

• Growth Opportunities: Access to professional development and career advancement within a rapidly growing organization.

To Apply:

Please submit your resume and a cover letter detailing your relevant experience and interest in the Revenue Account Manager role at RedAwning.

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