Job Description

1. Have good written and verbal communication skills in Russian and English;
2. Love games, like to communicate with users, understand player's psychology and habits;
3. Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
4. Strong problem-solving/troubleshooting skills;
5. Proactive and creative with the drive to improve and continuously learn;
6. Availability to work off-hours is needed;
7. Pleasant personality, good teamwork, and stress tolerance;
8. Welcome fresh graduates or interns. You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

1. Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;
2. Assist players to resolve technical problems with the game;
3. Record game problems and feedback from users, and solve online issues;
4. Pay attention to Facebook and other social communities, and collect feedback from players;
5. Proofreading of operational activities, game localization, and advertising proposals
6. Check updates & newly released content for the game you’re supporting;
7. Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

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