This St. Charles-based IT solutions provider is seeking a solution-minded support consultant to work directly with clients, solve real problems, collaborate with a strong technical team, and make a visible impact every day. If you enjoy helping people, value variety, and want to grow in an environment where technology, personality, and teamwork matter, this is a role worth getting excited about.
Responsibilities
Provide technical customer service to customers
Triage and respond to requests via phone, email, and in person
Follow established procedures to troubleshoot technical issues and complete maintenance requests
Troubleshoot advanced technology issues and collaborate with senior team members to resolve them
Communicate clearly with customers to ensure issues are resolved and fully understood
Provide customer training and guidance to help them better leverage technology
Skills
Enjoys interacting with and helping customers
Desires to partner with customers and team members to generate value
Able to understand technical problems and follow technical procedures
Enjoys problem solving and persists until issues are resolved
Strong attention to detail and organizational skills
Excellent professional written and verbal communication skills
Able to adapt to the individual needs of each customer
Qualifications
Strong analytical skills and attention to detail
Excellent written and verbal communication skills
Knowledge and experience in information technology
Experience in project management
Ability to conduct research and stay current with industry trends
Proficient in Windows and or MacOS administration
Proficient in Google Workspaces and or Microsoft Office 365
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