Job Description

Westgate Resorts is a recognized leader in the timeshare and hospitality industry, providing families with affordable access to premier vacation destinations across the United States. From the sandy beaches of the Atlantic coast to the snow-capped mountains of Utah, Westgate offers exceptional accommodations and amenities designed to create memorable experiences for every guest and every budget. With resort properties located in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona, Westgate Resorts continues to expand its presence and reputation for excellence in service, quality, and value.

Among its distinguished destinations, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, is uniquely situated adjacent to the Great Smoky Mountains National Park—the most visited national park in the United States. This premier resort provides an exceptional environment for both guests and team members, featuring world-class amenities such as the Wild Bear Falls Indoor Water Park , surrounded by scenic mountain vistas and a vibrant natural setting.

Job Description

The Regional Director of Human Resources  provides strategic HR leadership and operational support for a portfolio of resorts and sales centers within Westgate Resorts. This role oversees operations across multiple locations and lines of business, including two properties in Gatlinburg, TN, one warehouse in Cosby, TN, one in Pigeon Forge, TN, one in Myrtle Beach, SC, and one in Williamsburg, VA. Partnering closely with Resort General Managers, Sales Leaders, Corporate Leadership, and on-site HR teams, this leader drives a culture of engagement, operational excellence, and compliance across all HR disciplines. The Regional Director of Human Resources builds strong, collaborative relationships across the broader People & Culture organization, including Talent Acquisition, Learning & Development, and the Westgate Foundation. This role leads a team of five direct reports and supports approximately 1,500 team members across the region.

As a  Regional Director of Human Resources  you will be responsible for the following essential duties and responsibilities:

Strategic Leadership

• Develop and execute regional HR strategies that align with and support the Company's operational goals.
• Serve as a trusted advisor to regional and property leadership teams on all facets of human resources.
• Partner with operations leadership to drive employee engagement, retention, and service excellence.

Talent Management & Development

• Partner with Talent Acquisition on recruitment, selection, and onboarding processes to attract and retain top talent.
• Partner with Learning & Development to support training initiatives, including creating and delivering training on HR-related topics.
• Supervise and provide development and guidance to assigned direct reports within the HR Team.

Employee Relations & Compliance

• Ensure compliance with all federal, state, and local employment laws and company policies.
• Provide guidance on complex employee relations issues including investigations, workers compensation, ADA, and leave of absence matters.
• Evaluate situations and make recommendations for employment actions, including appropriate levels of disciplinary action.
• Partner with other Westgate departments including but not limited to Security and Risk Management on Team Member matters and investigations.
• Promote a positive and respectful work environment consistent with company policies and procedures.

Performance & Compensation

• Drive the annual performance evaluation and merit process within assigned region.
• Partner with corporate HR to review compensation and maintain competitive and compliant pay practices.
• Analyze people data, such as turnover and make informed recommendations to business leaders.

Culture & Engagement

• Drive initiatives that foster a culture of recognition, accountability, and service excellence.
• Lead employee communication strategies and engagement surveys.
• Direct regional HR meetings and participate in corporate HR projects as needed.
• Partner with the Westgate Foundation, and community organizations to support charitable campaigns and events.

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• A minimum of 10 years of progressive Human Resources Management experience, including 5+ years in a regional or multi-unit leadership role.
• Experience in a matrix organization or organizational structure requiring the development of effective multiple working relationships.
• Prior experience in the hospitality industry timeshare, hotels, resorts, or related service sector) strongly preferred.

Education & Certifications

• Bachelor’s degree in Human Resources Management or equivalent combination of education and Human Resources experience required.
• PHR, SPHR, SHRM-CP certification is a plus.

Skills/Knowledge

• Strong communication skills with versatility to effectively communicate to all levels and functions of the organization.
• High degree of knowledge of labor/employment laws.
• Ability to influence decision-making and develop strong partnerships with a high degree of professionalism and HR expertise.
• Demonstrated record of creating, supporting, and cultivating positive workplace cultures.
• Ability to multi-task, prioritize and meet deadlines.
• Skilled in conflict resolution, organizational development, and change management.
• Proficient in HRIS systems, Microsoft Office Suite, and data analysis tools.
• Bilingual (English & Spanish) is a plus.

Travel Requirements

• Up to 25% including local travel and overnight travel within assigned region.
• This job is conducted in an on-site typically at resort and sales center locations.

Supervisory Responsibilities

• Provides direct oversight, supervision and development for a team of 5 including Directors, Generalists, Specialists, and Coordinator locally and within assigned region.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

Job Tags

Similar Jobs