Job Title : UB Customer Service Representative I FLSA: Hourly/Non-Exempt
Department: Utility Billing Reports to : Utilities Dept. Supervisor
Salary Range: $17.00
This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).
General Purpose :
Under the general supervision of the Utilities Department Supervisor and performs routine clerical work in the billing and coordination of utility services.
Essential Functions:
Knowledge, Abilities and Skills:
Minimum Qualifications:
Must be bondable. Must have a valid Oklahoma State driver’s license or the ability to obtain one upon employment. Must be insurable by City of Claremore’s insurance carrier.
Tools and Equipment:
Computer, calculator, cash receipts system, telephone system, base radio, postage metering equipment, and scanners.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk and will often be required to stand for extended periods of time. The employee is required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.
The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The noise level in the work environment is quiet to moderate with numerous distractions. The work station may be located at the front counter or the drive-in window so the employee must be able to tolerate exhaust fumes occasionally. Multitasking is required while maintaining accuracy and efficiency.
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